Terms & Conditions

Digswell Players and Digswell Players Expressions (“our”, “us” and “we”) Box Office - Terms and conditions for ticket sales and booking


1. Online Box Office Arrangements
a. These full terms and conditions apply to tickets sold through our box office online site. These terms and conditions should be read prior to purchase, as purchase of a ticket means you accept all the terms and conditions. Please also read our Privacy Policy as this is also part of our terms and conditions of sale.
b. The information contained in this website has been prepared solely for the purpose of providing information about performances and making online bookings for these performances.
c. By accessing this site you will be assuming all risks associated with the use of this site, including risk of your computer, software or data being damaged by any virus, which might be transmitted or activated via our box office site or your access to it.
2. Tickets
a. Tickets for sale online are subject to availability.
b. You should check your ticket at the time of purchase and contact us immediately if there is a mistake.
c. We will not be responsible for any tickets that are lost, stolen or destroyed.
d. The price of the ticket includes any applicable taxes and booking, card charges or collection fees. 
3. Delivery
Tickets will be supplied by email for you to print out. If you have no facilities to print a ticket, please contact us by email at tickets@digswellplayers.org.uk.
4. Refunds and Exchanges
a. Once tickets have been paid for, we are unable to provide a refund or exchange (the exception to this is at sub-clause 4c).
b. If you cannot attend a performance, We are unable to refund or exchange your tickets.
c. If the event is cancelled or rescheduled by us you will be entitled to a refund. Refunds must be claimed within 1 month from the date of the event. 
d. Any postage and/or card charges are non-refundable.
5. Cancellation
It is your responsibility to ascertain whether the event you have booked has been cancelled or rescheduled. (see also Refunds and Exchanges).
6. Conditions of admission
a. We reserve the right to refuse admission.
b. We reserve the right to request patrons to leave the premises.
c. You should retain your ticket, as it may be required for re-admission.
d. You must comply with safety announcements and instructions given by the stewards.
e. Animals are not permitted within the venue, with the exception of assistance dogs.
7. Accuracy
The information contained within our web site is correct at time of being published. We reserve the right to make alterations where necessary and are not liable for any subsequent omissions.
All information is correct at the time of publication. We reserve the right to make alterations should circumstances require it. 

How to contact us:
Digswell Players
6 Foxley Grove, Digswell
Hertfordshire, AL6 0DW
Email: publicity@digswellplayers.org.uk
www.digswellplayers.com
0845 20 90 100

May 2018