FestABLE (“Our”, “Us” and “We”) Box Office - Privacy Policy
1. Who We Are
This privacy notice is for FestABLE, an event organised by National Star, the working name of the registered charity National Star Foundation, charity number 220239. Our address is Ullenwood Manor, Ullenwood, Cheltenham, Gloucestershire, GL53 9QU.
For simplicity throughout this notice, ‘we’, ‘us’ and ‘our’ means National Star.
2. What information do We gather and for what purpose?
As a visitor to this site you may be asked to provide us with personal information such as your name, address, telephone number and email address when you fill out a form.
The law on data protection sets out a number of bases under which an organisation can use your personal data. As a customer, our purposes in using your personal information and the legal bases we rely on are as follows:
To manage the effective organisation and operation of our event, in accordance with the legal basis of ‘legitimate interest’, which allows us to process personal information when it is in our interests. Our interests are ensuring our event is well run.
To send you promotional information, in accordance with the legal basis of ‘consent’, which allows us to process personal information where you have given clear consent for the purpose. Where you have given your consent, you may withdraw it at any time by contacting is at info@festable.org or follow the unsubscribe instructions on any promotional email that you receive.
Some of the information We collect through forms is marked as mandatory and other information is provided voluntarily, if you fail to provide Us with information that is marked as mandatory We will not be able to process your form and complete our contract. The only mandatory information We ask for is that which is needed to complete the ticket sale.
3. Payment details
Payment is handled separately, and securely, through Stripe, who are our data processor, so those details are never gathered by Us and We never have access to them.
4. How long we keep it
Whenever we use your personal data, we’ll keep it only for as long as is necessary for the purpose for which it was collected, which will continue after the event. At the end of that period, your data will be securely deleted, or anonymised so that it no longer identifies you and can be used by us for statistical and planning purposes.
5. Who will We share this information with?
We do not share the information we collect with any third party apart from The Little Box Office, who host the site and hold this information for Us. The Little Box Office are our data processor.
6. What rights do you have regarding your information?
The law on Data Protection gives you a number of rights over the use of your personal data. In this context the rights available to you are
Right to rectification
You have the right to ask us to change incorrect or incomplete personal data about you. This right is always available.
Right to erasure
You have the right to require us to delete your personal data in certain circumstances.
Right to restriction of processing
You have the right to ask us to restrict the processing of your information in certain circumstances.
Right of access
You have the right to obtain a copy of your personal data on request. This right always applies, but some information is exempt.
To protect the confidentiality of your information, we will verify your identity before actioning any request you make to exercise your rights.
If we are unable to action your request we will explain to you the reasons for our refusal.
If you wish to amend your personal data including to withdraw your consent to marketing:
- please email Us at info@festable.org
- call us on 01242 534722 or
- write to us at Events Office, National Star, Ullenwood, Cheltenham, Glos, GL53 9QU
7. Where your personal data may be used
Sometimes we will need to share your personal data with third parties and suppliers outside the European Economic Area (EEA), such as the USA.
For example, we use a data processor in the USA to process your payment.
Where we do this, we will follow a suitable lawful approach to ensure your data receives the same protection as if it were being processed inside the EEA. In the example, the data processor is certified under the EU-US Privacy Shield Framework.
8. Contacting Us About Use of Your Personal Data
We hope this privacy notice helps explain how we use your personal data and your rights. If you have any questions or concerns please contact our Data Protection Officer who will be pleased to help you. You can contact them at dataprotection@nationalstar.org or by writing to Data Protection Officer, National Star, Ullenwood Manor, Ullenwood, Cheltenham, Gloucestershire, GL53 9QU.
9. Your Right to Complain
If you are unhappy with how your personal data has been used, or you are unhappy with our response to any requests or concerns regarding the use of your personal data, you have the right to make a complaint to the Information Commissioner’s Office (ICO). The ICO is the UK independent supervisory authority for data privacy.
You can contact the ICO online at https://ico.org.uk/concerns/ or by calling them on 0303 123 1113, or on 029 2067 8400 if you are a Welsh speaker.
All information is correct at the time of publication. We reserve the right to make alterations should circumstances require it.