THE POSSESSION OF A TICKET SHALL CONSTITUTE AN ACCEPTANCE BY THE HOLDER OF THE TERMS, CONDITIONS AND ADVICE DETAILED BELOW AND IMPLY AN UNDERTAKING ON THE PART OF THE HOLDER TO OBSERVE THEM.THE PROMOTERS OF THE EVENT ARE BRINKBURN MUSIC AND THE ORGANISERS OF THE EVENT ARE CULTURE CREATIVE LTD.
Accessibility:
Patrons are advised that the underfoot conditions in and around the Priory and other buildings will not always be flat and that there may be uneven surface. We will be providing a minibus to transfer those who might otherwise struggle to and from the public car park. We politely request that disabled car parking spaces are booked by contacting the office on 01665 798007.
Carers must be capable of supporting the disabled person's needs in the events of an emergency or evacuation of the area. Carers should be aged 16 plus.
Cars are parked at your own risk and we will not be liable for any loss or damage whatsoever or howsoever caused or sustained to, by or in respect of any cars or their contents. Please ensure that your car is locked and valuables are not left inside.
The Event:
The right to admission to an event is reserved by the event organiser, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. We would advise customers that no refunds will be offered to customers who are refused entry or removed from an event on account of late arrival, attempting to purchase alcohol whilst under age or appearing drunk, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
The Promoter reserves the right to:
1. Make reasonably necessary alterations to the advertised event arrangements, featured participants or programme.
2. Cancel or abandon the event without notice and without liability for compensation or damage other than up to a maximum of the ticket price (If the event is cancelled in advance the Promoter will make reasonable attempts to contact you using the details you have provided).
3. Restrict ticket sales to a maximum number per person and/or household and cancel any tickets purchased in excess of this.
4. Refuse admission to, or remove you from the event in reasonable circumstances - such as the refusal of security checks or if event staff considers that your behaviour may adversely affect other people's enjoyment of the event - and without a refund.
Dogs, other than assistance dogs, are not permitted.
Tickets cannot be refunded unless the event is cancelled or rescheduled so please check your tickets carefully on receipt and contact us immediately if you have any queries. We are not liable for lost, destroyed or stolen tickets and cannot always replace them. Please take special care of admission tickets as duplicates cannot be issued. Tickets are not transferable and their resale for profit or commercial gain (except by us) or use in promotions or packages without the express permission of the Organiser is prohibited and may render them void.
If you experience any problems please inform event staff immediately as issues cannot always be resolved after the event. By attending the event you consent to being filmed / recorded as part of the audience for security and broadcast without payment.
Purchases:
Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed. If tickets are required to be collected from the venue we ask that the cardholder presents the card that the tickets were booked on as identification. Any other forms of i.d. or letters of authorisation are taken at your own risk and may result in the tickets being withheld.
No duplicate tickets will be issued to replace lost or stolen tickets. Customers are advised to check their purchase upon receipt. In the event that your tickets are lost in the post and duplicates are arranged for collection at the site, these will only be given out to the cardholder upon production of the card that was used to make the booking.
If it becomes impractical to post tickets out, due to the proximity of the event or circumstances beyond our control, we reserve the right to make tickets available for collection at the event venue immediately prior to the event. Customers will be notified by phone, email or in writing (using the details provided at the time of ordering) if this becomes necessary. By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification. If tickets that are dispatched are returned to us as "addressee unknown", we reserve the right to cancel the order. In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase. We reserve the right to cancel any order that further to investigation we deem to be possibly of a fraudulent nature. These checks may include, but not be limited to, a request to be provided with an original credit or debit card statement, attempts to contact a customer by telephone, reference to records to check for other fraudulent activity at an address.
Cancellation/postponement:
Occasionally, events are cancelled or postponed for a variety of reasons. If this happens we shall contact all customers by letter or email, depending on your method of booking. You will be entitled to a face value refund, as the booking and transaction fees are non-refundable. The letter or email will contain details on how to obtain this refund, or you can contact us via our online contact form for more information. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue. The Promoter will endeavour to make all reasonable efforts to contact ticket holders to infomr them of any changes to the event date, time or venue, but cannot guarantee this. When returning tickets for a refund due to cancellation or postponement, tickets need to be sent to the following address – Brinkburn Music c/o Culture Creative, Rear 22 Narrowgate, Alnwick, Northumberland NE66 1JG. We advise the use of secure mail when returning tickets as we cannot guarantee refunds without the tickets being returned to us. You should also include a copy of the email or letter if requested, or a covering note containing your order reference number and contact information. On receipt, Brinkburn Music will refund the customer the face value of the tickets using the same method used to purchase them. Please note, in the event of an event being cancelled or postponed, Brinkburn Music cannot be held responsible for any costs incurred by the customer for travel, accommodation or any other related service, we are not liable and will not offer compensation or refunds of any costs incurred.
Data Protection:
Under the Data Protection Act, we have a legal duty to protect any information we collect from you. Personal data you give will be used exclusively for providing you with the information or service that you have requested. Once you have booked tickets with the Brinkburn Music box office your details will be held on our database. From time to time we may send you information about the Brinkburn Music and its programme of events. If you do not wish to receive this information, please tell us by sending an email to unsubscribe@thelittleboxoffice.com. We will not share your personal information for marketing or any other purposes without your consent unless where required by law. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.
Use of this box office:
You undertake that all details you provide to us for the purpose of booking are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product or service. If there are any changes to the details supplied by you it is your responsibility to inform us. Confirmation of receipt of your order by e-mail does not guarantee the ticket sale. Credit card sales will be encrypted. We reserve the right to refuse to accept an order and also reserve the right to immediately suspend the fulfilment of an order if the customer is in breach of any of these terms and conditions. We reserve the right to alter any of the above terms and conditions but Brinkburn Music undertakes that before so doing it will serve a reasonable notice upon the customer. The customer may not vary the terms and conditions and any attempt to vary these terms and conditions will not be affective unless it is in writing and signed on behalf of Brinkburn Music. If any of the provisions of this agreement shall be found by any court to be invalid or unenforceable such invalidity or unenforceability shall not affect the other provisions of this agreement which shall remain in full force and effect. A person who is not a party to this agreement will acquire no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce or take the benefit of any of these terms and conditions. This agreement shall be governed by and construed in accordance with the laws of England and the English courts shall have exclusive jurisdiction. Every purchase you make shall be deemed performed in England. English law shall govern every aspect of contractual agreement concerning purchases made from us.
Safety and enjoyment:
The Organiser reserves the right to prohibit any other items considered to be potential hazard.
It is an offence to interefere with any equipment or other items provided in the interests of health and safety.
In accordance with UK legislation, it is an offence to smoke in all enclosed public spaces. Due to the presence of flammable materials there is no smoking permitted at all on site. Please take care of all personal property brought onto site.
Limitation of liability:
You expressly understand and agree that in no event shall this site, including its affiliates and licensors, be liable for any damages whatsoever, including any direct, indirect, incidental, consequential, special or exemplary damages, and any damages for loss of profits, savings, goodwill or other intangible losses, regardless of whether this site had been advised of or could have foreseen the possibility of such damages, arising out of or in connection with: (a) the use, inability to use or performance of any of the services of this site, or (b) any unauthorised access to or modification to any of your content or transmissions, or (c) any other matter relating to this site or any of the services.
We attempt to ensure that the information available on the web site at any one time is accurate. However, we cannot guarantee that it will be fault free and we cannot be responsible for goods and services offered by us as agents for third parties or for any aspect of the relationship between you and that third party. We do not accept liability for any errors and/or omissions and reserve the right to change any of the information found at this site at any time without notice. We do not accept liability for any indirect or consequential loss arising out of the use of or the inability to use the web site or for any products or services purchased from the web site. We will only be liable for direct loss (save in the case of death or personal injury in respect of which there is no limit) up to a maximum total of the price of the product or service purchased. This liability section only applies to the extent permitted by law.
Information provided:
It is the responsibility of the customer to inform us of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.