Privacy Policy

Canterbury Shakespeare Festival - Privacy Policy

1. What information do Canterbury Shakespeare Festival gather?
As a visitor to our site you may be asked to provide us with personal information such as your name, address, telephone number and email address when you fill out a form.
This information is collected for internal administrative purposes only and will not be passed to any other organisations. Some of the information Canterbury Shakespeare Festival collects through forms is marked as mandatory and other information is provided voluntarily. If you fail to provide Canterbury Shakespeare Festival with information that is marked as mandatory Canterbury Shakespeare Festival will not be able to process your form. The only mandatory information Canterbury Shakespeare Festival asks for is that which is needed to complete ticket sales, requiring that you provide Canterbury Shakespeare Festival at least with your full name and e-mail address.

2. Payment details
Payment is handled separately, and securely, through Braintree (connected to PayPal), so those details are never gathered by Canterbury Shakespeare Festival and we never have access to them.

3. How do we process this information, and for what purpose?
At present, Canterbury Shakespeare Festival requires these personal details for a number of reasons. Canterbury Shakespeare Festival needs your full name and e-mail address so we may be able to send you tickets electronically, so we can re-issue you tickets and possibly offer refunds if necessary, and also for our own record keeping (this allows us to match you to the ticket reference on the day). 

4. Who will we share this information with?
Canterbury Shakespeare Festival does not share the information we collect with any third party apart from The Little Box Office, who host the site and hold this information for us. They are also subject to the Data Protection Act and the Privacy Act in the same manner Canterbury Shakespeare Festival is.

5. How do we protect your information?
Canterbury Shakespeare Festival follows the Information Commissioner’s Office’s recommendations for our own data security. Briantree use their own security measures to keep your personal banking details safe, including safeguards such as firewalls and data encryption. Please see their privacy policy for more information.

6. What rights do you have to access, change or remove your information?
Among others, you have the right to a copy of the information Canterbury Shakespeare Festival has collected from you. Additionally, you are entitled to have inaccurate personal data rectified or destroyed. In fact, Canterbury Shakespeare Festival welcomes any amendments you may suggest, as it is also our obligation to keep any data we collect as accurate as reasonably possible.
You have the right to access, amend or ask Canterbury Shakespeare Festival to remove your personal information at any time. If you wish to do so:
- please email us at:
- or call us on: +44(0)7505 881 832

7. Use of Cookies
When you provide Canterbury Shakespeare Festival with personal information on this site we may use "cookies". A cookie is a short amount of data that is sent to your browser by a Web server and can only be read back by the server that sent it to you. A cookie functions as your identification card and we may use it to track your bookings, log your IP address, or record other information about you. Cookies cannot be executed as code or deliver viruses. Most browsers are able to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. If you decline to accept a cookie sent by Canterbury Shakespeare Festival you may not be able to access certain functions of the site such as online booking.

8. External links
This site may contain links to other sites at which your personal information is collected, on our event pages for example. When following a link to another site, the collection and use of your personal information is controlled by the privacy policy of that site. Canterbury Shakespeare Festival does not accept any responsibility or liability for the privacy policies of external websites and your use of external websites is at your own risk.

All information is correct at the time of publication. We reserve the right to make alterations should circumstances require it.