English Touring Opera and The Little Box Office respect the rights of their customers and their personal details, and are in full agreement with the principles outlined in the Data Protection Act. In the interests of honesty and transparency, we sincerely hope that this privacy notice is clear, concise and informative.
1) What information do we gather?
The only information we require to complete the ticket sale is your full name and e-mail address. Payment is handled separately, and securely, through Stripe (our payment service provider), so credit/debit card details are never gathered by us and we never have access to them.
2) How do we process this information, and for what purpose?
At present, we require these personal details for a number of reasons.
We need your full name and e-mail address so that we can send you tickets electronically, re-issue tickets, possibly offer refunds if necessary and for our own record-keeping.
3) Who will we share this information with?
We do not share the information we collect with any third party apart from The Little Box Office, who host the site and hold this information for us. The Little Box Office are subject to the Data Protection Act in the same way we are.
4) How do we protect your information?
We follow advice from the Information Commissioner's Office (ICO) regarding data security and are registered with the ICO as a Data Controller.
Stripe uses its own security measures and is certified at PCI Level 1, the top-level industry standard for credit card compliance. Please note that, as part of Stripe's service, some cardholder information may be transferred, processed and stored outside of EU member states. Please see its privacy policy for more information: Https://stripe.com/gb/privacy
5) What rights do you have to access, change or remove your information?
You have the right to a copy of the information we have collected from you. You are also entitled to have inaccurate personal data rectified or destroyed.