Hanwell & Ealing Operatic Society and The Little Box Office respect the rights of their customers and their personal details, and are in full agreement with the principles outlined in the Data Protection Act and the Privacy Act. In the interest of honesty and transparency, we hope that this privacy notice is clear, concise and informative.
1) What information do we gather?
The only mandatory information we ask for is the minimum needed to complete the ticket sale, requiring that you provide us only with your full name and e-mail address. Payment is handled separately, and securely, through PayPal; payment details are never gathered by us and we never have access to them.
2) How do we process this information, and for what purpose?
We require these personal details for a number of reasons. We need your full name and e-mail address so we can send your tickets electronically, and if necessary re-issue your tickets. We also require this information for our own record keeping. We may also use these details to send you promotional material about future productions, unless you opt out.
3) Who will we share this information with?
Hanwell & Ealing Operatic Society will not share the information we collect with any third party other than The Little Box Office, who host the site and hold this information for us. The Little Box Office are also subject to the Data Protection Act and the Privacy Act in the same manner that we are.
4) How do we protect your information?
We follow the Information Commissioner's Office's recommendations for our own data security. PayPal use their own security measures to keep your personal banking details safe, including safeguards such as firewalls and data encryption. Please see their privacy policy for more information.
5) What rights do you have to access, change or remove your information?
Among others, you have the right to a copy of the information we've collected from you. Additionally, you are entitled to have inaccurate personal data rectified or destroyed. In fact, we welcome any amendments you may suggest, as it is also our obligation to keep any data we collect as accurate as reasonably possible.