Terms and Conditions

The Midhurst Players (“Our”, “Us” and “We”) Box Office - Terms and Conditions of Sale and Booking

1. Online Box Office Arrangements
a. These full terms and conditions apply to tickets sold through Our box office online site. These terms and conditions should be read prior to purchase, as purchase of a ticket means you accept all the terms and conditions.
b. The information contained in this website has been prepared solely for the purpose of providing information about performances and making online bookings for these performances.
c. By accessing this site you will be assuming all risks associated with the use of this site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via Our box office site or your access to it.
d. You will only use this website for personal private use.
e. The Midhurst Players and the Venue Management accept no responsibility for personal property.

2. Tickets
a. Tickets for sale online are subject to availability.
b. You should check your ticket at the time of purchase and contact Us immediately if there is a mistake.
c. We will not be responsible for any tickets that are lost, stolen or destroyed.
d. The price of the ticket includes any applicable taxes and booking or collection fees.
e. Please check your tickets, as mistakes cannot always be rectified.
f. All online purchases are subject to debit/credit card authorisation and billing address verification which may take place after the initial confirmation has been given.

3. Delivery
a. Tickets will be supplied by email for you to print out. If you have no facilities to print a ticket, please contact us by email at info@midhurstplayers.co.uk
b. If requested, we will endeavour to post all tickets out within 2 working days of making a booking. Tickets will be despatched by first class post. The Midhurst Players cannot accept any responsibility for documents mislaid or lost in the post. We cannot post tickets within 5 days of the performance.
c. When you receive your tickets, please keep them in a safe place. We regret that tickets cannot be exchanged or refunded after purchase.
d. If collecting your tickets on the night of performance, please bring your email confirmation with you as ‘proof of purchase’, at least 15 minutes prior to the start of the show.

4. Refunds and Exchanges
a. If you are unable to use a ticket booked for a show, please contact The Box Office. On some occasions it may be possible to resell the ticket for you. If successful, we will refund your ticket purchase
c. If the event is cancelled or rescheduled by Us you will be entitled to a refund. Refunds must be claimed within 1 month from the date of the event. 
d. Any postage and/or card charges are non-refundable.
e. Tickets are sold subject to The Management’s right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.
f. If you are unable to use a ticket booked for a show, please contact The Box Office. On some occasions it may be possible to resell the ticket for you. If successful, we will refund your ticket purchase minus the transaction fee.

5. Cancellation
It is your responsibility to ascertain whether the event you have booked has been cancelled or rescheduled. (see also Refunds and Exchanges).

6. Conditions of admission
a. We reserve the right to refuse admission.
b. We reserve the right to request patrons to leave the premises.
c. You should retain your ticket as it may be required for re-admission.
d. You must comply with safety announcements and instructions given by the stewards.
e. Animals are not permitted within the venue, with the exception of assistance dogs.
f. The Midhurst Players perform at The Memorial Hall, South Downs Centre which operates a strict No Smoking Policy on the premises and in the grounds.
g. The unauthorised use of photographic and recording equipment is strictly prohibited.
h. Every effort to admit latecomers will be made at a suitable break in the event but admission cannot always be guaranteed; doors open approximately 45 minutes prior to the start time.

7. Accuracy
The information contained within this site is correct at time of being published. We reserve the right to make alterations where necessary and are not liable for any subsequent omissions.

8. Data Protection
Under the Data Protection Act We have a legal duty to protect any information we collect from you. Personal data you give will be used exclusively for providing you with the information or service that you have requested. Once you have booked tickets with Us, your details will be held on Our database. From time, to time we may send you information about Us and Our programme of events. If you do not wish to receive this information, please tell Us by return of email and We will remove you from our mailing list; alternatively, check the relevant box during the booking process. We do not pass any of your personal data to outside organisations and/or individuals.

All information is correct at the time of publication. We reserve the right to make alterations should circumstances require it.