The following are the terms and conditions under which Marlow Town Regatta and Festival Limited makes items available for sale via this site. Use of this site implies acceptance of these terms and conditions.
1. Definitions
Customer: A person who purchases tickets for any of the events either for themselves or for others.
Guest: A person, other than a Customer, who uses a ticket purchased by a Customer.
MTRF: Marlow Town Regatta and Festival Limited.
2. Use of this site
The information contained in this website has been prepared solely for the purpose of providing information about the Marlow Town Regatta and Festival and making online bookings for this event. By accessing this site you will be assuming all risks associated with the use of this site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via the MTRF and associated box office site or your access to it. You will only use this website for personal private use.
3. Dispatch and Order Completion
Your order is deemed to have been accepted and hence completed when the tickets or badges are dispatched. Your order will be dispatched by post at least 10 days before the event. You will be kept informed of the progress of your order via email. If you do not receive your badges or tickets, you should inform MTRF as soon as possible after becoming aware of this and certainly no more than 7 days after having been informed of their dispatch.
Orders placed within 10 days of the event will be deemed to have been accepted and completed immediately. Customers will be able to collect their tickets and badges at the gate on the day of the event on presentation of the order confirmation email and proof of matching identity.
If MTRF are unable to complete your order for any reason, MTRF will endeavour to inform you of this and reverse any payment made as soon as is reasonably possible. You can cancel or amend your order by contacting MTRF at any time prior to order completion.
4. Refunds
Once your order has been completed, no refunds will be given. Your statutory rights remain unaffected by this clause.
5. Alcohol Purchase - Challenge 21
All visitors to the Town Regatta and Festival who wish to purchase alcoholic drinks and appear to be under the age of 21 will be requested to provide photographic identification (normally a passport or a driving licence). Those who appear to be under the age of 21 and who cannot provide proof that they are 18 years or over will be turned away. For more information on Challenge 21 click here.
6. Customers' Obligations
Customers wishing to enter the Regatta enclosure must accept full responsibility for meeting the dress code on Regatta day (Saturday), both for themselves and their Guests. Customers must also accept responsibility for the behaviour of their Guests whilst in the Regatta Enclosure.
7. Customer & Guest Behaviour Code
MTRF require Customers and their Guests to respect the law in relation to under-age drinking and the use of all forms of recreational drugs. A search policy in relation to drugs, weapons and alcohol will be adopted at the Regatta enclosure entrance. The use of offensive language or threatening behaviour will not be tolerated. Security personnel are instructed to expel offenders (without refund of any entry fees paid) and report all instances of the above to the police without question.
8. Saturday Regatta Enclosure Dress Code
On Saturday, Gentlemen should be smartly dressed in long trousers with shirt and blazer or jacket. Ladies should be dressed smartly in a dress or skirt/trousers and top. Jeans, denim, shorts and trainers are not permitted in the Regatta Enclosure.