Terms and Conditions

SPVS Leadership Academy, a working name of Now-How Ltd (“Our”, “Us” and “We”) Terms and Conditions of Sale and Booking


1. Online Purchasing Arrangements
a. These full terms and conditions apply to places on the programme sold through Our online site. These terms and conditions should be read prior to purchase, as purchase of a place means you accept all the terms and conditions.
b. The information contained in this website has been prepared solely for the purpose of providing information about the programme and making online bookings for this programme.
c. By accessing this site you will be assuming all risks associated with the use of this site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via Our booking site or your access to it.
d. You will only use this booking website for booking purposes.


2. Places
a. Places for sale online are subject to availability.
b. You should check your place at the time of purchase and contact Us immediately if there is a mistake.
c. The price of the place excludes VAT. 


3. Delivery
Bookings will be confirmed by email for you. 


4. Refunds and Exchanges
a. Once places have been paid for We are unable to provide a refund or exchange (the exception to this is at sub-clause 4c).
b. If you cannot attend a programme We are unable to refund or exchange your place. You are welcome to send a substitute. 
c. If the programme is cancelled or rescheduled by Us you will be entitled to a refund or future programme offering. Refunds must be claimed within 1 month from the date of the programme. 


5. Cancellation
It is your responsibility to ascertain whether the programme you have booked has been cancelled or rescheduled. (see also Refunds and Exchanges). We will attempt to contact you by email and phone.


6. Conditions of admission
a. We reserve the right to refuse admission.
b. We reserve the right to request participants to leave the premises.
c. You must comply with safety announcements and instructions given.
d. Animals are not permitted within the venue, with the exception of assistance dogs.


7. Accuracy
The information contained within this site is correct at time of being published. We reserve the right to make alterations where necessary and are not liable for any subsequent omissions.


8. Data Protection
Under the Data Protection Act We have a legal duty to protect any information we collect from you. Personal data you give will be used exclusively for providing you with the information or service that you have requested. Once you have booked with Us, your details will be held on Our database. From time, to time we may send you information about Us and Our programme of events. If you do not wish to receive this information, please tell Us by return of email and We will remove you from our mailing list; alternatively, check the relevant box during the booking process. We do not pass any of your personal data to outside organisations and/or individuals.


​All information is correct at the time of publication. We reserve the right to make alterations should circumstances require it.