National Star (“Our”, “Us” and “We”) Box Office - Terms and Conditions of Sale and Booking
1. Online Box Office Arrangements
a. These full terms and conditions apply to tickets sold through Our box office online site. These terms and conditions should be read prior to purchase, as purchase of a ticket means you accept all the terms and conditions.
b. The information contained in this website has been prepared solely for the purpose of providing information about performances and making online bookings for these performances.
c. By accessing this site you will be assuming all risks associated with the use of this site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via Our box office site or your access to it.
d. You will only use this website for personal private use.
2. Tickets
a. Tickets for sale online are subject to availability.
b. You should check your ticket at the time of purchase and contact Us immediately if there is a mistake.
c. We will not be responsible for any tickets that are lost, stolen or destroyed.
d. The price of the ticket includes any applicable taxes and booking or collection fees.
3. Delivery
Tickets will be supplied by email for you to print out. If you have no facilities to print a ticket, please contact us by email at enquiries@nationalstar.org.
4. Refunds and Exchanges
a. Once tickets have been paid for We are unable to provide a refund or exchange (the exception to this is at sub-clause 4c).
b. If you cannot attend a performance We are unable to refund or exchange your tickets.
c. If the event is cancelled or rescheduled by Us you will be entitled to a refund. Refunds must be claimed within 1 month from the date of the event.
d. Any postage and/or card charges are non-refundable.
5. Cancellation
It is your responsibility to ascertain whether the event you have booked has been cancelled or rescheduled. (see also Refunds and Exchanges).
6. Conditions of admission
a. We reserve the right to refuse admission.
b. We reserve the right to request patrons to leave the premises.
c. You should retain your ticket as it may be required for re-admission.
d. You must comply with safety announcements and instructions given by the stewards.
e. Animals are not permitted within the venue, with the exception of assistance dogs.
7. Accuracy
The information contained within this site is correct at time of being published. We reserve the right to make alterations where necessary and are not liable for any subsequent omissions.
8. Data Protection
Under the General Data Protection Regulation (GDPR) We have a legal duty to protect any information we collect from you. Personal data you give will be used exclusively for providing you with the information or service that you have requested. Once you have booked tickets with Us, your details will be held on Our database. You may opt in to receive promotional material about other related services or products. If you wish to be removed from the mailing list, simply send Us an email request or select ‘No’ under the relevant marketing questions during the booking process. We do not pass any of your personal data to outside organisations and/or individuals.
All information is correct at the time of publication. We reserve the right to make alterations should circumstances require it.