Privacy Notice

The Swallow Theatre and The Little Box Office respects the rights of its customers and their personal details, and is in full agreement with the principles outlined in the Data Protection Act and the Privacy Act. In the interest of honesty and transparency, we sincerely hope that this privacy notice is clear, concise and informative.

1) What information do we gather?
The only mandatory information we ask for is that which is needed to complete the ticket sale at the bare minimum, requiring that you provide us only with your full name and e-mail address.
Payment is handled separately, and securely, through Braintree Payments, so those details are never gathered by us and we never have access to them.

2) How do we process this information, and for what purpose?
At present, we require these personal details for a number of reasons.
We need your full name and e-mail address so we may be able to send you tickets electronically, so we can re-issue you tickets and possibly offer refunds if necessary, and we also require this information for our own record keeping, as well. We may also use these details to send you promotional material about other related services or products, unless you opt out.

3) Who will we share this information with?
We do not share the information we collect with any third party apart from The Little Box Office, who host the site and hold this information for us. and Braintree Payments who handle our card payments. They are also subject to the Data Protection Act and the Privacy Act in the same manner we are. Where we are selling tickets on behalf of another organisation (which will be stated in the event information) your details may be passed to them.

4) How do we protect your information?
We follow the Information Commissioner's Office's recommendations for our own data security.
Braintree Payments use their own security measures to keep your personal banking details safe, including safeguards such as firewalls and data encryption. Please see their privacy policy for more information.

5) What rights do you have to access, change or remove your information?
Among others, you have the right to a copy of the information we've collected off you. Additionally, you are entitled to have inaccurate personal data rectified or destroyed. In fact, we welcome any amendments you may suggest as it is also our obligation to keep any data we collect as accurate as reasonably possible.